The Doctors Phoenix

Welcome to our practice - in Covid Level 2

We are open for normal consults in Level 2, it's mandatory to: wear a mask or face covering in the practice and please scan our QR code on your way in. See the notice below for more info.

The Doctors Phoenix is a well established family general medical practice, in a centrally located purpose-built clinic, with modern and attractive facilities. We have seven general practitioners and a dedicated team of practice nurses, supported by a range of visiting specialists. Phoenix House and the surrounding area also have other medical services, including radiology, audiology, counselling, laboratory and a pharmacy, providing easy access to a range of investigations and treatments. We provide quality individual and family health care, with a focus on the importance of a strong relationship between patient and healthcare provider.

Our enrolment capacity is currently limited, please phone or email reception to discuss availability. Thanks for your understanding.

In COVID-19 Level 2:  our consults are in person and through phone or video, phone 07 307 0586 to book appointments normal consults. If you have COVID-19 symptoms, please DON'T come into the clinic. Phone us to arrange to get tested, please follow the instructions on the door.

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We are doing Covid Vaccinations:

Request Covid Vaccine

Complete this online form above to request a Covid Vaccination or phone us on 07 307 0586.


COVID-19 Testing At Our Clinic

We ask all patients if you have any COVID-19 symptoms such as cough, cold, sore throat, runny nose or flu-like symptoms or if you're concerned about Covid-19. If you need to get tested for Covid, phone us to arrange your test.

Safety is our priority. We do COVID-19 testing in your car where possible or in an isolation room if an assessment is required. We have strict infection prevention standards in place.

Choice of appointments and how to book them

In Person

Enrol With Us

Our enrolment capacity is currently limited, please phone or email reception to discuss availability

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Not enrolled but need an appointment? 

You can still get an appointment here even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 07-307 0586 to start your registration

Here’s How to Complete Your Registration  and How to Use The Portal

Our Services

Our General Services

  • General Health and Wellness
  • GP Appointments
  • Women's and Men's Health Checks and Screening
  • Minor Surgery
  • Immunisations
  • Chronic Disease Management
  • Long Term Condition Care and Advice

Smoking Cessation

Individual support is offered to people who would like to stop smoking by our health care assistants who are trained in smoking cessation. They are able to supply nicotine patch exchange cards, which can be exchanged at a pharmacy for two four – week courses of subsidised patches or gum.

Standard Hours

Monday - Friday 8am – 5pm for booked GP appointments
We warmly welcome new patients to enrol with us

Closed public holidays 

After Hours

For after hours care, please call our usual number 07 307 0586. Your call will be answered by a registered nurse.
On weekends Whakatane Hospital's Emergency Department provides a free GP service from 10am-4pm.

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees

Age Doctor CSC Holder Nurse CSC Holder
14-17 years $25 $13 $15 $12.50
Adult $37.50 $19.50 $23 $18.50
Adult 65+ $33 $19.50 $23 $18.50

No discount for HUHC patients. Discounts received at Pharmacy

Fees effective from 1 July 2021

Casual Patient Fees

Age Doctor Nurse
Under 6 $35 $25
6-13 years $60 $25
13-17 years $60 $45
Adult $90 (international visitor $120) $45
With CSC/HUH $70 $45

Fees effective from Fees effective from 1 July 2021

ACC Charges

Age Enrolled CSC Holder Casual
Adult $37.50 $19.50 $90
Adult 65+ $33 $19.50 $90
13-17 years $25 $13 $60
Under 13 FREE FREE $60
Under 6 FREE FREE $35

Fees effective from 1 July 2021


  Standard CSC Holder
Repeat Prescription $18 $16.50
Urgent/Faxed Prescription $22 $20
Under 14 Faxed Prescription $6 $6

Fees effective from 1 July 2021


Driving Medical $70
Driving Medical - Casual $100
Pre-employment Medical $180
Diving Recreational $70
Diving Recreational - Casual $100

Fees effective from 1 July 2021

Travel Consult

Travel Doctor $80
Travel Doctor - Casual $100
Travel Nurse $20

Fees effective from 1 July 2021

Other Charges



Jadelle insertion 26yrs+


ECG - casual


Jadelle removal 26yrs +


Ear syringe


IUD Insertion

$185.00 (excludes device)



IUD Removal


Liquid Nitrogen -3 lesions


Depo injection


Liquid Nitrogen 3+ lesions

Up to $50.00

Depo injection (casual)


Instant Drug test


Cervical Smear 20-70 yrs


ESR Drug test


Pregnancy Test – Neg


Blood pressure HCA


Pregnancy Test – Pos


Joint Steroid Injection


Casual Pregnancy Test


Non-funded Flu Vaccine




Punch Biopsy


Standard Excisions

From $250.00

Repeat ACC Dressings     



$55.00 (non-funded)

Non ACC Dressings

Normal consult + consumables

Form – no consultation

$18.00 (SIMPLE)                         Up to $40.00 (COMPLEX)

Insurance Medicals

Minutes taken x 5 + $1 per page + GST (minimum $150.00)

Home Visits

$150.00 (per 15min consultation + mileage @ 73c p/KM)

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

Mandeeps Manage  
  • Dr Ruth Brennan

    Dr Ruth Brennan

    Ruth Brennan is originally from Ireland, and graduated from University College Dublin in 2014. After spending some time working in Ireland, she moved to New Zealand and worked in hospital medicine in Wellington and Hutt Valley, before becoming a GP in the Eastern Bay of Plenty.  She has particular interests in Women’s Health, Mental Health and Family Planning, and outside of work enjoys scuba diving, yoga and ballet.

  • Dr Matt Klaarenbeek

    Dr Matt Klaarenbeek

    I am a Dutch GP. As a General Practitioner I enjoy the great diversity of patients and different medical cases. It is important for me to get to know my patients and build on that relationship for the years to come. I am an all-round doctor for the whole family, and have a special interest in skin disease and minor surgical procedures. 

    I arrived in Whakatane with my wife and two children and we live in beautiful Ohope. My wife, Cynthia, is also a GP. In previous years I have enjoyed working in the rural settings of Africa and in the city environment of Amsterdam. With our young family we wanted to experience the great outdoors of New Zealand and work in an environment with the chance to get acquainted with a new culture and a variety of patients. 

  • Dr Sarah Felt

    Dr Sarah Felt

    Originally from Colorado in the USA, Sarah moved to New Zealand in 2010. She worked in Taupo initially and moved to Whakatane in September 2012 to work at Phoenix Health Centre as a locum. She liked it so much that she has now joined the group. Outside of work Sarah enjoys running, mountain biking, cooking and travel.

  • Dr Jodie Ask

    Dr Jodie Ask

    Jodie graduated from St Georges medical school London in 1997. After seven years working in the United Kingdom Jodie immigrated to New Zealand. She has been a General Practitioner in the Eastern Bay of Plenty ever since. 

    Jodie has an interest in family medicine, womans health and family planning.

  • Dr Jo Petersen

    Dr Jo Petersen

    Jo qualified at Wits University (South Africa) and prior to his move to NZ in 1994, he was the Chief Medical Officer of a 50-bed hospital at a remote diamond mine. During that time, he completed diplomas in Tropical Medicine, Public Health, Occupational Health and Health Services Management.

    Jo enjoys all aspects of family medicine and has recently completed papers on Travel Medicine and Aviation Medicine.

    Jo’s passions are endurance running and travel and these have taken him to fascinating locations, including Mongolia, Chile, Mt Everest, Antarctica, Namibia and China.

  • Dr Jim McKevitt

    Dr Jim McKevitt

    Jim graduated from Otago University in 1981. After hospital training in Whakatane, the United Kingdom and Auckland he entered general practice in Whakatane in 1986. 

    He enjoys working in a supportive family atmosphere at Phoenix Health. He has an active interest in child health, health for the elderly and skin cancer surgery. 

    Outside of work, he enjoys trying to stay fit on his mountain bike, languages, painting and travel.

Latest News

April Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Your Feedback

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