The Doctors Whakatipu - Frankton

Whakatipu Medical Centre

Welcome to our Frankton practice

We changed our name from Wakatipu Medical to The Doctors Whakatipu and we have two clinics in the Queenstown area: one here at Frankton and another at Shotover.

When you enrol at The Doctors Whakatipu you can visit either clinic for your appointments and care, whichever is more convenient.

Our medical team provide high quality, general practice medical care, supporting local families from the wider Whakatipu Basin, stretching Glenorchy to Gibbston Valley and as far south as Athol. We offer a range of medical services including immigration medicals, mole removals and travel vaccinations.

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 03 442 2288 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Please call us on 03 442 2288 for 5-11 year olds, standard vaccines and boosters.

Consults
Many consults are virtual (phone or video), with some in person. Phone our practice on 03 442 2288 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception to start your registration: 03 442 2288 

Here’s How to Complete Your Registration  and How to Use The Portal

 

HouseCall

The Doctors Whakatipu are proud to partner with Housecall to bring virtual health consults to our patients. HouseCall is a convenient online GP service that puts you in touch with an experienced doctor, when and where it suits you. Virtual care consultations work well for a variety of issues that do not require a physical examination. 
 

Dr Kim Hurst and Dr Chi Rouse-Amadi are available 3 afternoons a week (Mon, Tues, Fri) and there are also evening appointments available with Dr Dylan Hohepa on Thursdays from 5 to 8pm.
 

Book Now

Our Services

Immigration Medicals

We provide immigration medicals for all visa applications in New Zealand. These comprehensive medical exams take about 60mins in clinic with a nurse and Doctor. Blood tests and x-rays are included but do require extra charges. We can offer translation services for Spanish and Portuguese individuals. Please email the clinic admin.frankton@wkt.thedoctors.co.nz with a copy of your visa and passport to start the process.

Skin Moles and Lesions

Surgical excision and liquid nitrogen treatment are available at our clinic. Surgical excision requires an initial Dr consult before a longer appointment is booked for lesion removal. This service is charged separately. We also have a contract to provide minor surgery on behalf of the Southern District Health Board.

Travel Health & Vaccinations

Before travelling, you need to think about your medical needs and consider vaccinations to prevent illness. For all but the simplest of travel plans, we advise seeing the nurse for advice. 

Wherever you wish to travel in the world we have the latest up to date advice and guidelines available. Yellow Fever, Hepatitis (A & B), Typhoid, Cholera, Malaria and Influenza protection are all easily available at The Doctors Whakatipu.

Download our Travel Health Questionnaire here.

Women's Health Services

A specialist area for many of our GPs and nurses who have undertaken further post graduate training in cervical smears, obstetrics and gynecology.

Contraception and Sexual Health Advice

We have qualified and experienced nurses available to give advice on all areas of sexual health and contraception. We are also able to offer procedures such as IUD and Jadelle insertion/removal. 

Smoking Cessation

Working towards a smoke Free NZ 2025 we have qualified smoking cessation advisors available.

Sports Medicine

All of our medical staff are active "recreational athletes" and have an interest in sports medicine. They liaise closely with local physiotherapists, chiropractors, osteopaths and podiatrists - as well as specialist colleagues - to provide effective treatment of any sports injury.

Regular Health Screening

Cervical smears, immunisations, cardiovascular risk assessment, diabetes and men’s health are all part of the screening service we provide. Many health conditions are manageable if detected early. Book in to see one of our doctors for a full health screen. Cervical smears, immunisations, cardiovascular risk assessment, diabetes and men’s health are all part of the screening service we provide. Many health conditions are manageable if detected early. Book in to see one of our doctors for a full health screen.

Employment Medicals and Drug Testing

We provide a wide range of services to complete comprehensive pre-employment or regular work-fit medicals including audiometry, spirometry and drug testing. We can perform AS/NZS4308 compliant drug screening in confidence.

Immunisations

Our nurses are comprehensively trained to discuss and deliver all vaccinations in accordance with New Zealand immunisation schedule.

Infusion

Aclasta (osteoporosis treatment) and iron infusions are available at our clinic. These need to be prescribed by a doctor and in some cases are funded if certain criteria are met.

Sexual health assessments

 

Virtual consults

The Doctors Whakatipu are proud to announce video consults are now available for patients – accessible and bookable through The Doctors App and website.

There are no additional fees for video consults – our standard consultation fees apply – and you can book them from the comfort of home or your office.

Standard Hours

Monday - Friday 8:30am - 5pm 
Saturday clinic 9am - 1pm
Closed Sunday
 

After Hours

Please phone 03 442 2288 to be directed to our local after hours service.

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees - Doctor

Age Standard CSC
0  - 13 years FREE FREE
14 - 17 years $39.00 $13.00
18+ years $67.00 $19.50

Additional charges apply for procedures, materials and nurse consults

Repeat prescriptions - Standard = $32.00, CSC = $19.50
Urgent same day repeat prescription requests - Standard = $35.00, CSC = $25.00

Weekend and walk-in surcharge of $20

Prices effective 1 July 2023

Read our Standard Payment Terms and Conditions here.

Enrolled Patient Fees - Nurse

Age Standard CSC
0  - 13 years FREE FREE
14 - 17 years $33.00 $13.00
18+ years $38.00 $19.50

Additional charges apply for procedures, materials and nurse consults

Repeat prescriptions - Standard = $32.00, CSC = $19.50
 

Weekend and walk-in surcharge $20

Prices effective 1 July 2023

 

Read our Standard Payment Terms and Conditions here.

Casual Patient Fees - Doctor

Age Standard CSC
0  - 13 years $40.00 $13.00
14 - 17 years $63.00 $13.00
18+ years $98.00 $19.50

Additional charges apply for procedures, materials and nurse consults

Repeat prescriptions - Standard = $32.00, CSC = $19.50
 

Weekend and walk-in surcharge $20

Prices effective 1 July 2023

Read our Standard Payment Terms and Conditions here.

Casual Patient Fees - Nurse

Age Standard CSC
0  - 13 years $35.00 $13.00
14 - 17 years $35.00 $13.00
18+ years $55.00 $19.50

Additional charges apply for procedures, materials and nurse consults

Prices effective 1 July 2023

Read our Standard Payment Terms and Conditions here.

ACC Enrolled Patient Fees - Doctor

Age Standard CSC
0  - 13 years FREE FREE
14 - 17 years $37.00 $13.00
18+ years $47.00 $19.50

Weekend and walk-in surcharge $20 

Prices effective 1 July 2023

Read our Standard Payment Terms and Conditions here.

ACC Enrolled Patient Fees - Nurse

Age Standard CSC
0  - 13 years FREE FREE
14 - 17 years $37.00 $13.00
18+ years $47.00 $19.50

Weekend surcharge $20 

Prices effective 1 July 2023

Read our Standard Payment Terms and Conditions here.

ACC Casual Patient Fees - Doctor

Age Standard CSC
0  - 13 years FREE FREE
14 - 17 years $65.00 $13.00
18+ years $65.00 $19.50

Prices effective 1 July 2023

weekend and walk-in surcharge $20

Read our Standard Payment Terms and Conditions here.

ACC Casual Patient Fees - Nurse

Age Standard CSC
0  - 13 years FREE FREE
14 - 17 years $65.00 $13.00
18+ years $65.00 $19.50

Weekend surcharge $10

Prices effective 1 July 2023

Read our Standard Payment Terms and Conditions here.

Other charges

  • Overseas visitors consult and ACC consults for 0-17years:  $150 
  • Overseas visitors consult and ACC consults for 18yrs +:  $175
  • Overseas weekend surcharge: $20.00
  • Immigration medicals: $275
  • Travel vaccine consult: $80
  • Travel vaccines: Varies
  • Urine drug screen test: $75
  • Driver's Licence medicals: $85-95
  • Sexual health consult (Nurse): $60
  • Infusions (registered patients only): $120

Note: Casual and overseas prices will vary, please ask for details

Read our Standard Payment Terms and Conditions here.

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Our Team

Mandeeps Manage  
  • Nurse Renee

    Nurse Renee

    Renee Rangi is our newest nurse to join the team late last year.

    Originally from Southland, Renee has had vast experience as a patient within with the NZ healthcare system her entire life, having grown up with Cystic Fibrous, and receiving a Lung transplant 2 years ago.

    Renee studied enrolled nursing. She then worked in Joondalup, Perth for six years dealing with pre- and post-operative care, cataract surgery, endoscopy, and rehabilitation.

    Renee has a special interest in minor surgery and healthcare for older people. She also has an eight-month-old pup, Reggie, who she takes everywhere.

  • Health Coach - Sophie

    Health Coach - Sophie

    “Sophie is our new Health Coach and Community Support Worker. 

    Originally from the UK, she has been living in Queenstown for the past 7 years. 
    Whilst in the UK, Sophie worked within mental health and wellbeing, and for the past two years as a phlebotomist here in Queenstown.  

    As a Health Coach, Sophie’s role is to help support patients in better understanding of their health and empowering patients in making positive behaviour changes around their health and wellbeing. As a Community Support Worker, Sophie can provide practical support out in the community by helping develop skills to make positive health and wellbeing changes. This can include home visits, making connections to other services and even accompanying patients to these services.

    Sophie is based at Shotover on Thursdays and Frankton on Fridays. Her sessions are usually 30 minutes and are free for all enrolled patients.  She is available for Community Support Work on Tuesdays

    Outside of work, Sophie loves a good boxset, getting out for walks and exploring different parts of the South Island”

  • Receptionist Adela

    Receptionist Adela

    Adela was born and raised in the Czech republic.

    She has been living in Queenstown for 6 years. She studied and graduated as an Addictologist in Czech republic, so her interests are addictions and mental health.

    Outside of work Adela loves getting outdoors, walking a dog, camping, hiking, skiing, kayaking and travelling (last big trip was to Nepalese Himalayas and India for few months). 

  • Health Improvement Practitioner - Alysha

    Health Improvement Practitioner - Alysha

    Alysha is a Health Improvement Practitioner (HIP) recently moved to Queenstown. 

    HIP’s are registered health professionals who work alongside the practice team offering an additional free level of care.

    HIPs are generalists and can work with any enrolled patient for any reason that may be concerning them (mental health, social health concerns, addictions, sleep, physical health concerns etc).


     Alysha is a Health Psychologist by background with a passion for increasing access and choice in healthcare, prevention, and early intervention.

    Alysha is based at Frankton on Mondays, Tuesdays and Wednesdays, and is at Shotover on Thursdays. Her sessions are normally 30 mins long and are free of charge to enrolled registered patients. Our enrolled patients are welcome to book their appointments with Alysha directly or talk to any of our clinical team about connecting with her during their usual consultations.

    Alysha is a big fan of the outdoors, mainly mountain biking, skiing, hiking, surfing, and basically anything that gives her adrenaline and endorphins.

  • Dr Chi Rouse-Amadi

    Dr Chi Rouse-Amadi

    Chi graduated from Cardiff University in 2007. After working in Wales as a junior doctor he moved to NZ in 2009 and has never looked back. He gained further experience at Waikato, Thames, Wellington and Hutt hospitals before completing his GP training in Wellington and Christchurch. 
    Chi enjoys all aspects of general practice and has special interests in palliative care and minor surgery.

    Outside of work Chi has a wide range of interests. He practices yoga and meditation and is a keen sportsman, playing competitive tennis. He also enjoys snowboarding and mountain biking and is excited to explore all Queenstown has to offer.

  • Receptionist Sharon

    Receptionist Sharon

    I have lived in Queenstown for around 22 years (almost a local). I’m married to Neville and have two adult boys born and raised in Queenstown. I love living in the Whakatipu basin with all the outdoor activities from the walks to the vineyards. I have worked at The Doctors for about 3 years now and love the interaction with patients and the amazing team I work with.

  • Receptionist Fabiola (Fabi)

    Receptionist Fabiola (Fabi)

    The friendly face on reception as administrator for over 7 years, arrived in Queenstown in 2009 in her early 20s. 

    She has used every opportunity to educate herself, studying finance and business, earning herself a Diploma in Money Management, Hotel Management and Mental Health, and a diploma in interpretation to Portuguese, specialising in health care, ethical challenges, mental health during covid, migration matters and working with police. Fabi is currently studying health science and loves getting out in the outdoors. She won two categories in the Spirit of Wakatipu Awards 2019 – Health and Wellbeing and the People’s Choice Award and is an active member of the church who loves helping our community. 

  • Nurse Anne

    Nurse Anne

    Anne is another of our nurses originally from the area. She has post grad qualifications in Cardiology/Cardiothoracic Nursing and Health Management. After 18 years living and travelling overseas as expatriates and family grown up, she returned to settle back in Queenstown. Anne has expertise in travel medicine, women’s health, child and family health and cardiology. When she is not working her interests lie in outdoor activities, skiing, mountain biking, hiking and more recently golf.

  • Nurse Olivia

    Nurse Olivia

    Olivia is from the Queenstown area, originally growing up an hour away in Southland. She has been living in Queenstown for 17 years with the exception of moving away to study and work, Olivia has been with our practice for 7 years taking some time to travel and live overseas in between. Her interests in nursing focus on general primary/community health and education. Outside of nursing Olivia loves getting outdoors and making the most of the mountains and lakes around the basin and travelling further a field within New Zealand and overseas.

  • Dr Val Miller

    Dr Val Miller

    Val grew up in Auckland and trained at Auckland Medical School then came to Queenstown as a locum 40 years ago and never left. She thoroughly enjoys general practice however her particular specialty areas are: women’s health (including gynaecology and menopause); sports medicine; dermatology-skin lesion diagnoses and removals and any minor surgery.

    She has 2 adult children who grew up in Queenstown and now live elsewhere. She is a keen skier and loves the region. Val has recently done 2 terms on the QLDC as elected representative, “my community service” and has learnt a lot about local government.

  • Nurse Anna

    Nurse Anna

    Anna, originally from Brisbane, has lived in Queenstown for over 10 years, now with her young family. She has a background in general medical and emergency nursing, Anna has an interest in women and children’s health as well as wound care. In her spare time, Anna enjoys the outdoors, going for walks, bike rides, standup paddle boarding and winter sports.

  • Nurse Andie

    Nurse Andie

    Andie is our senior Nurse. She hailed originally from Belfast, Ireland before immigrating to NZ in 2008. Initially working as an emergency nurse at Queenstown's Lakes hospital, then joining The Doctors Whakatipu in early 2016. Andie is a very keen sportswomen and has competed in multiple Ironman triathlons, adventure racing and ultra endurance bikepacking, having left us one winter to race the length of the Rockies from Canada to the Mexican border. She now attempts to fit these feats around her young family.  She has a post graduate qualification in travel medicine and a strong interest in womens sports health, but ultimately likes to be an all rounder in her Nursing practice. 

  • Medical Centre Manager Mairi

    Medical Centre Manager Mairi

    Mairi joined the practice early 2022 after working in various senior management business roles during her career. Mairi’s focus is to ensure the smooth operations and strategic direction of the practice.  She is passionate about ensuring The Doctors Whakatipu is a place where staff are proud to work and patients have the best experience and service.

    Originally from Scotland, Mairi loves the outdoor lifestyle of NZ and has been in Queenstown for 12 years loving the biking, hiking, skiing and amazing facilities on our doorstep.

  • Dr Jo Lett

    Dr Jo Lett

    MBChB, PGDipRPHP

    Jo is originally from Glasgow, where she went to Medical School before venturing overseas. She spent time in NZ in the early 2000s, which led to her permanent move here in 2006. After living in Invercargill for ten years, like a lot of Southlanders she migrated north to the snowy peaks of Queenstown where she worked at Lakes District Hospital for three years before moving to primary care. Jo has a particular interests in all areas of adult general medicine.

    Outside of work Jo enjoys walking on the awesome tracks around Queenstown and Arrowtown, skis (badly) and despite her husband's best efforts strongly dislikes all forms of cycling.

  • Dr Duncan MacDonald

    Dr Duncan MacDonald

    MBChB, BHB, Auckland; Dip. Obs.& Gyn.; FRNZCGP; MRCGP

    Duncan was a partner in a semi-rural practice in Helensville for 13 years before working as a GP and partner in the NHS in Scotland for nearly 18 years. He has a plausible claim to be a local as his father was from Otago although he grew up in Wellington and Nelson before attending medical school in Auckland. He enjoys minor surgery and supervising medical students, he has further training in dermatology, and has a longstanding interest in diabetes.

  • Nurse Prescriber Olivia

    Nurse Prescriber Olivia

    Olivia has a wealth of knowledge as is a friendly face around our practice. She is currently studying towards her Nurse Practicioner qualification after having completed her post graduate nurse prescribing diploma. Her favourite aspect of nursing is empowering people to take control of their health with education and working with amazing people. She feels incredibly lucky to work in an area where she is inspired by the patients and the families she works with. Originally from the Waikato, Olivia is enjoying all Queenstown has to offer including mountain biking and camping.

  • Dr Kim Hurst

    Dr Kim Hurst

    Dr Kim graduated from Birmingham Medical School in 2002 with a Royal Air Force scholarship. She served with the British Military as a Medical Officer and completed her GP training in Scotland. She moved to New Zealand in 2009 and spent 12 years living and practising in the Hutt Valley. She loves cycling and is a former New Zealand representative cyclist and was the World 24 Hour MTB Champion in 2014. She is married with two boys aged 4 and 2.

Latest News

Practice Newsletters

When we have our latest patient newsletters or updates, we will share them here for you.

Your Feedback

<span id="Contact-Us">Your Feedback</span>
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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online form direct to your medical centre

    2.  Or email our Clinical Advisory Team

    • If your feedback is of a sensitive nature or involves medical centre management*, please contact Green Cross Health directly by emailing feedback.medical@greencrosshealth.co.nz directly. You will receive an acknowledgement within 5 working days. 
    •  
    • *Please note, once we have contacted you, we will ask for your permission to share information with centre management to resolve your complaint and improve our services.

    3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry (Please do not send clinical queries via this form. You will need to book an appointment via the online portal or phone reception to book)

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