The Doctors Red Beach

Welcome to our practice 

We are open for your health needs, 365 days a year. We take a complete approach to you and your family's health and well-being, providing both Urgent Care and GP Services. 

Our Urgent Care Clinic is conveniently open from 8am every day including weekends and public holidays, for accidents, injuries, urgent medical matters and unexpected illnesses. You don't need an appointment for our urgent care services, just walk-in. All welcome, enrolled and non-enrolled patients. We are endorsed against ACC Standards for Urgent Care centres.

Our full range of General Practice (GP) services provide care for our enrolled patients with booked appointments, Monday to Friday. Our dedicated team of GPs & practice nurses are here to provide you with quality, patient-centred health care, and support around women's and men's health, child and youth health, long-term conditions (including diabetes, asthma, cardiovascular disease).

All services delivered by our practice are backed by a Cornerstone Accreditation achieved through meeting ongoing legal and safety standards and continuous quality improvement. Our facilities are comfortable and purpose-built to deliver you the best care.

 

Holiday hours

During the Christmas and New Year holiday period The Doctors Red Beach are closed for GP services.

Our Urgent Care Services will be open but with reduced hours, call the reception team or visit www.healthlink.co.nz to check the availability

Please help us manage the Christmas rush and make sure you book any routine GP appointments in plenty of time.

The final day for repeat prescription requests will be Tuesday 19 December.

Hours for GP services: 

  • Last day for 2023 is Thursday 21 December 2023, 8am-5pm
  • CLOSED 22 December 2023 until 7 January 2024
  • RE-OPEN Monday 8 January 2024 

For more information, or to make an appointment, contact the reception team or book through The Doctors app.

If you are out of town during the holiday season you can use the Housecall service. See further details within this newsletter.

Our enrolment capacity is currently CLOSED

Please phone or email reception to discuss availability. In the meantime we welcome you to join our waitlist. Thanks for your understanding.

The Doctors App is now live - download today!

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results 
  • A summary of your health information
  • Passcode, touch/facial recognition – no more forgetting your username and password!

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code Description automatically generated

  1. Select ‘create account’ and enter our special invite code: REDB
  2. Enter your details – these must match what your practice holds on file

While The Doctors App is best experienced on your phone/tablet, it can also be accessed on your computer. You can use the above invite code to create an account online.

WIN a Samsung Galaxy A22 mobile phone!

Download the app and register today to enter the draw. It’s easy!

Find out more here about the App, including the prize draw Ts & Cs and how to get help or support.

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 09 427 9130 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Click here for details.

Consults
Many consults are virtual (phone or video), with some in person. Phone 09 427 9130 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

 Enrolment  - We are currently at capacity and are not taking any further enrolments at this time: 17.10.23

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrol Online

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification. Get started here: 

Enrol Here Online

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online form. For each person enrolling, simply print and complete:  the Enrolment Form, an Adult or Child Medical Questionnaire and email all files to reception@rb.thedoctors.co.nz including a copy of your suitable identification: 

Not enrolled but need an appointment? 

You can still get an appointment even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment.  Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

The Doctors App is now live - download today!

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • A summary of your health information
  • Great way to connect with us, your general practice team
  • Passcode, touch/facial recognition – no more forgetting your username and password!

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code Description automatically generated

  1. Select ‘create account’ and enter our special invite code: REDB
  2. Enter your details – these must match what your practice holds on file

While The Doctors is best experienced on the app, it can also be accessed online. You can use the above invite code to create an account online.

Our Services

GP Appointments

 

Urgent Care

 

Well Being Support

 

Men's Health Checks

 

Long Term Condition Care

 

Fracture Clinic

 

Minor Surgery

 

Flu Vaccine

Book your flu vaccination through the patient portal, using the online form to request an appointment or phoning us on 09 427 9130

 

Travel Vaccines

 

ECG

 

Liquid Nitrogen

 

Hours

<span id="Hours-and-fees"></span>Hours

Urgent Care Hours

Open every day from 8am  (Including Public Holidays)

 

 Due to doctor shortages, we may have to close earlier from time to time.  Please phone ahead or check our facebook page for opening times.

GP Services Hours

GP Appointments available - 8am - 5pm, Monday to Friday

If you have a medical emergency, call 111

Patient Fees

GP Clinic Standard Fees - for Enrolled Patients

Payment is due at the time of your consultation.  

Additional procedure charges may apply.

Age - Years No CSC With CSC
0-5 FREE FREE
6-13 FREE FREE
14-17 $45.00 $13.00
18-64 $65.00 $19.50
65+ $63.00 $19.50

Read our Standard Payment Terms and Conditions here.

GP Clinic Standard Fees - for Enrolled Patients for ACC

Age Doctor - Standard Doctor -  With CSC
0 - 13 years FREE FREE
14 - 17 years $50.00 $13.00
18 - 24 years $65.00 $19.50
25+ years $65.00 $19.50

 

Age Nurse - Standard Nurse -  With CSC
0 - 13 years FREE FREE
14 - 17 years $32.00 $13.00
18 - 24 years $35.00 $19.50
25+ years $35.00 $19.50

Urgent Care Medical Fees (Non-ACC) - Before 5pm - Non-Enrolled Patients

Payment is due at the time of your consultation.  

Our policy is that all non-enrolled patients will be required to pre-pay for services - we thank you for your understanding. 

Age - Years No CSC With CSC
0-5 $38.00 $25.00
6-13 $65.00 $50.00
14-17 $65.00 $50.00
18+ $105.00 $85.00
Non-Resident (All Ages) $180.00 N/A

If you are enrolled with us and your matter is not ACC related or acute/urgent, it is more beneficial, and cheaper for you to be seen in a GP appointment, and we encourage you to do this.

Additional procedure charges may apply.  (E.g. ECG, injection fee etc.)

Read our Standard Payment Terms and Conditions here.

Urgent Care Medical Fees (Non-ACC) - Before 5pm - Enrolled Patients

Payment is due at the time of your consultation.  

Our policy is that all non-enrolled patients will be required to pre-pay for services - we thank you for your understanding. 

Age No CSC With CSC
0 - 5 years $20.00 $15.00
6 - 13 years
$20.00
$15.00
14 - 17 years $65.00 $45.00
18+ years $85.00 $70.00

If you are enrolled with us and your matter is not ACC related or acute/urgent, it is more beneficial, and cheaper for you to be seen in a GP appointment, and we encourage you to do this.

Additional procedure charges may apply.  (E.g. ECG, injection fee etc.)

Read our Standard Payment Terms and Conditions here.

Urgent Care Medical Fees (Non-ACC) - After 5pm / Weekends / Public Holidays - Non-Enrolled Patients

Payment is due at the time of your consultation.  

Our policy is that all non-enrolled patients will be required to pre-pay for services - we thank you for your understanding.

Age - Years No CSC With CSC
0-5 $66.00 $53.00
6-13 $93.00 $78.00
14-17 $93.00 $78.00
18+ $133.00 $113.00
Non-Resident (All Ages) $208.00 N/A

If you are enrolled with us and your matter is not ACC related or acute/urgent, it is more beneficial, and cheaper for you to be seen in a GP appointment, and we encourage you to do this.  

Additional procedure charges may apply.  (E.g. ECG, injection fee etc.)

Read our Standard Payment Terms and Conditions here.

Urgent Care Medical Fees (Non-ACC) - After 5pm / Weekends / Public Holidays - Enrolled Patients

Payment is due at the time of your consultation.  

Our policy is that all non-enrolled patients will be required to pre-pay for services - we thank you for your understanding.

Age No CSC With CSC
0 - 5 years $48.00 $43.00
6 - 13 years $48.00 $43.00
14 - 17 years $93.00
$73.00
18+ years $113.00 $98.00

If you are enrolled with us and your matter is not ACC related or acute/urgent, it is more beneficial, and cheaper for you to be seen in a GP appointment, and we encourage you to do this.  

Additional procedure charges may apply.  (E.g. ECG, injection fee etc.)

Read our Standard Payment Terms and Conditions here.

Urgent Care ACC Fees - Before 5pm

Payment is due at the time of your consultation.  

Our policy is that all non-enrolled patients will be required to pre-pay for services - we thank you for your understanding.

Additional procedure charges may apply.

Age - Years No CSC With CSC
0-5 FREE FREE
6-13 FREE FREE
14-17 $50.00 $13.00
18+

Non-Resident		 $65.00

$180.00		 $19.50
 

Read our Standard Payment Terms and Conditions here.

Urgent Care ACC Fees - After 5pm / Weekends / Public Holidays

Payment is due at the time of your consultation.  

Our policy is that all non-enrolled patients will be required to pre-pay for services - we thank you for your understanding.

Additional procedure charges may apply.

Age - Years No CSC With CSC
0-5 FREE FREE
6-13 FREE FREE
14-17 $68.00 $13.00
18+

Non-Resident		 $83.00

$180.00		 $19.50

 

Read our Standard Payment Terms and Conditions here.

Repeat Prescription Fees (For Enrolled Patients Only)

If you are not enrolled at The Doctors Red Beach, please contact your usual GP for a repeat prescription.

Standard Service - 3 Working Days

Age - Years Standard - 3 Working Days
Under 14 FREE
Under 14 (with CSC) FREE
14+ (no CSC) $27.00
14+ (with CSC) $19.00

Urgent Service - 24 Hours (ready within 24 hours on the next business day)

Age - Year Urgent - 24 Hours                
Under 14 $30.00
Under 14 (with CSC) $10.00
14+ (no CSC) $34.00
14+ (with CSC) $34.00

Read our Standard Payment Terms and Conditions here. 

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free services and subsidised services (where patients pay a fee to cover some of the costs). We will always try to ensure all our patients benefit from any funded services that they are eligible for.

Providing health care services and running a medical centre comes at a cost, including wages, building costs and medical supplies. Some services and fees, while subsidised, are in place to cover these costs.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia as these countries have reciprocal agreements with New Zealand.

Ask our reception team if you think you may be entitled to a funded service for your visit.

Useful Information About Fees at The Doctors

General Practice Services

  • Payment is due at time of consultation. Non-payment on the day will incur a $10 late-payment fee.
  • All casual and non-enrolled patients are required to pay in full prior to their appointment.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts that are unpaid may be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.

Urgent Care Services

  • Payment is required prior to your consultation. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees.
  • Accounts that are unpaid may be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.

Pay Online

The Doctors Red Beach is not currently offering online payment options.  Please make payment by Internet banking to the following bank account or visit reception to pay in person.  Late Payment Fee's will be incurred for all invoices not paid at the time of service or consultation. Please see details below.

Pay Online via Direct Credit

To make a payment to an account, please use the patients first and last name as reference.

Our bank account number is: 02 0108 0416569 01 (note end digits are 01 NOT 00).

Late Payment Fee & Administration Fee

To ensure the smooth processing of our services and to encourage timely payments, we have introduced the following changes to our payment policies, effective from 25th August 2023.

Late Payment Fee:

Effective from 25th August 2023, a Late Payment Fee of $10.00 will be applied to accounts that have not been settled within 5 working days from the service or consultation date. This fee is designed to reflect the additional administrative costs associated with handling overdue payments.

Administration Fee:

Furthermore, if an account remains unpaid for more than 30 days for any service provided, an additional Administration Fee of $10.00 will be charged.

We encourage you to make your payments on the day of service to avoid incurring additional fees.

We understand that unforeseen circumstances can arise, leading to delays in payment. If you anticipate any difficulties in meeting your payment obligations, we encourage you to reach out to reception@rb.thedoctors.co.nz or 09 427 9130 as soon as possible.

Our GP Team

Mandeeps Manage  

  • Dr Abinaya Elangovan

    Dr Abinaya Elangovan

    reception@rb.thedoctors.co.nz

    Doctor Abi Elangovan is one of our new female doctors to join us here at The Doctors Red Beach. 

    Abi has more than 10 years clinical experience and started work here in September 2022. 

  • Dr Patch Graham

    Dr Patch Graham

    GP & Urgent Care Doctor (MB BS, FRNZCGP, DA, Dip Obst)

    Dr Patch Graham works with our GP team Monday to Friday, and also works in our Urgent Care Clinic.

    Born in the UK to a five generation family of GPs, I ran away to New Zealand in 1982, starting out as a medical officer and anaesthetist at Taumarunui Hospital.  Following 20 years in my own practice in Richmond, Nelson, I have spent the last decade in Auckland, initially working with accident and medical clinics and latterly as a medical officer for a developing specialist residential care practice.

    I now live in Whangaparaoa, which means a new challenge with The Doctors Red Beach, and hopefully less time fighting against the traffic!

    Away from work, I love to sail and hope the Peninsula will provide some new opportunities for that.  I have four boys, some now overseas, and I am enjoying setting up a new home here with my wife, Louise, and two Shitzu-Poodle 'fur kids'.

  • Dr Navya Cherukuri

    Dr Navya Cherukuri

    General Practitioner (MB ChB)

    Dr Navya Cherukuri works predominantly in our GP Clinic on Tuesdays, Thursdays and Fridays, and also in our Urgent Care Clinic from time to time.  

    Navya graduated from the University of Auckland in 2012. She started training in general practice in 2017 and is currently working towards her GP Fellowship.  Navya has a particular interest in women's and paediatric health and minor surgical procedures.

    Navya was born in India and moved to New Zealand from the Middle East when she was ten years old.  She has lived on the North Shore since then and absolutely loves it!  Navya speaks Telugu and a little Hindi.  In her spare time, she enjoys reading, hiking and spending time with friends and family.
     

Latest News

<span id="Latest-news"></span> Latest News

Online Laboratory Orders at The Doctors Red Beach

eOrder is the new way to send your laboratory test request to the lab.  The order is transmitted securely, direct to the laboratory.

What does this mean for you as a patient?

  • The order cannot be lost.
  • You can still go to any Labtests, and the staff will be able to look up the order.
  • No need to phone the practice for reprints or faxes.
  • You can request a copy of the form if you prefer, but it is not necessary.
  • Doctors can track the progress of your order as it goes through the laboratory.

Nurse Phones

Our nurse team is often inundated with calls and messages and they do their very best to respond to everyone's requests as quickly as possible.  A few points to note:

  • The nurses are often dealing with patients in the practice and won't necessarily see your message straight away
  • If your request is urgent, please speak to the reception desk, or if you have a health emergency dial 111 and request an ambulance 
  • Prescriptions can be ordered through our online portal, ConnectMed or by phoning the reception team.
  • Results can be seen through ConnectMed so please join this secure online patient portal by bringing Photo ID to the reception Team.

Your Feedback

<span id="Contact-Us">Your Feedback</span>
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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online form direct to your medical centre

    *Please note - if your medical centre is not on the drop down list, please contact the medical centre directly.

    2.  Or email our Clinical Advisory Team

    • If your feedback is of a sensitive nature or involves medical centre management*, please contact Green Cross Health directly by emailing feedback.medical@greencrosshealth.co.nz directly. You will receive an acknowledgement within 5 working days. 
    •  
    • *Please note, once we have contacted you, we will ask for your permission to share information with centre management to resolve your complaint and improve our services.

    3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry (Please do not send clinical queries via this form. You will need to book an appointment via the online portal or phone reception to book)

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  • We do our very best to respond to your message on the same day Monday-Friday. If you contact us after 5pm, or at the weekend, we may not respond to your message until the next business day

09 427 9130

9/42 Red Beach Rd
Red Beach 0932

reception@rb.thedoctors.co.nz

General Practice open Monday to Friday 8am - 5pm.
Urgent Care: open 7 days 8am - 4pm including public holidays.