The Doctors Kopeopeo

The Doctors Kopeopeo Medical Centre

Welcome to our practice 

The Doctors Kopeopeo is a family friendly general medical practice located in central Whakatane. Our aim is to provide excellent healthcare and service at all times. We have experienced GPs and a Nurse Practitioner who along with their team of practice nurses and receptionists will take care of all your family’s healthcare needs. There is also a choice of two pharmacies close by.

When you phone to make an appointment reception will organise for your GP to call you back at a set time - please be available on the number you've given us at the agreed time.  A lot of our patients are opting for a phone or video consult in the comfort of home now as many medical issues can be dealt with this way. Depending on your medical needs, the doctor may feel you need to come into the clinic to be seen in person. Standard fees apply to phone and video consultations. 

Enrolments are currently closed due to limited capacity

We are currently only accepting enrolments from family members of enrolled patients. Please contact us if this applies to you, otherwise we will open up enrolments again to everybody as soon as we can. Thanks for your understanding.

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 07 308 5771 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Click here for details.

Consults
Many consults are virtual (phone or video), with some in person. Phone 07 308 5771 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

Enrolments are currently closed due to limited capacity

We are currently only accepting enrolments from family members of enrolled patients. Please contact us if this applies to you, otherwise we will open up enrolments again to everybody as soon as we can. Thanks for your understanding.

Not enrolled but need an appointment? 

You can still get an appointment here even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 07 308 5771 to start your registration

Here’s How to Complete Your Registration  and How to Use The Portal

Our Services

  • Family Health and Wellness
  • Women's and Men's Health Checks and Screening
  • Family Planning and Sexual Health
  • Accidents
  • Minor Surgery
  • Sports Medicine
  • Flu and Children's Vaccinations
  • Smoking Cessation
  • Travel Health
  • Children's Skin Clinic
  • Diabetic Clinic
  • Employment Medicals and Dive Medicals

Flu Vaccinations

Book your flu vaccination through the patient portal, using the online form to request an appointment or phoning us on 07 308 5771

Flu Vaccine - Patient Portal

Request Flu Vaccine Booking

Hours

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Standard Hours

Monday - Friday 8am – 5pm for booked GP appointments
Closed weekends and public holidays 

After Hours

For after hours care, please call our usual number 07 308 5771. Your call will be answered by a registered nurse.
On weekends Whakatane Hospital's Emergency Department provides a free GP service from 10am-4pm.

If you have a medical emergency, call 111

Patient Fees

Enrolled patients

Age Standard CSC Nurse
0-13 years FREE  FREE FREE
14-17 years                  $13.00  $13.00 $13.00
18+ years $19.50  $19.50 $19.50

Casual patients

Casual patient charges:

 

Age Standard CSC or HUHC Nurse
0-13 years $32.00  $21.00 $19.50
14-17 years                  $73.50  $63.00 $32.00
18+ years $84.00  $63.00 $47.50
 
ACC Casual patient charges:
Age Standard
0-13 years $31.50
14-17 years                   $73.50
18+ years  $84.00

All international patients - $120.00
 

Other Services

Other Services  Cost
Repeat Prescription $17.00
Urgent same day prescription $21.00
ECG  $30.00
Ear Suction initial 30 minute appointment $60.00
Ear Suction follow up  $30.00
Drivers Medical  $90.00
Diving Recreational Medical $90.00

Read our Standard Payment Terms and Conditions here

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free services and subsidised services (where patients pay a fee to cover some of the costs). We will always try to ensure all our patients benefit from any funded services that they are eligible for.

Providing health care services and running a medical centre comes at a cost, including wages, building costs and medical supplies. Some services and fees, while subsidised, are in place to cover these costs.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia as these countries have reciprocal agreements with New Zealand.

Ask our reception team if you think you may be entitled to a funded service for your visit.

Useful Information About Fees at The Doctors

General Practice Services

  • Payment is due at time of consultation. Non-payment on the day will incur a $10 late-payment fee.
  • All casual and non-enrolled patients are required to pay in full prior to their appointment.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts that are unpaid may be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.

Urgent Care Services

  • Payment is required prior to your consultation. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees.
  • Accounts that are unpaid may be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Our Team

Mandeeps Manage  

  • Nurse Practitioner Lacey Burnett

    Nurse Practitioner Lacey Burnett

    DNP, FNP-BC

    Lacey Burnett is a United States trained and board-certified Family Nurse Practitioner (FNP) with over 12 years of professional nursing experience. As an FNP, she is trained to treat the entire family, from infancy to older adulthood. Her care includes assessment, diagnosis, treatment, and follow-up of the majority of conditions that may present to primary care with the understanding that some individuals need a collaborative approach with other members of the health care team, including physician and specialty care.

    She worked for several years as a Registered Nurse in multiple acute care settings, including Emergency Department, Intensive Care Unit, and Critical Care Flight Nursing. After experiences working in clinic in New Zealand, she discovered her passion for primary care and its role in disease prevention, early detection, and chronic illness management. She then completed a Masters of Nursing and Doctor of Nursing Practice studies at Oregon Health and Science University in Portland, Oregon.

    She enjoys getting to know her clients and strives to foster a holistic, collaborative, and therapeutic relationship which encourages active participation to improve health and functional status. She hopes her work as a nurse practitioner will help decrease health disparities and improve population health, especially for underserved, rural, vulnerable, and marginalized individuals, families, and populations. Lacey and her family recently relocated from the U.S. and are looking forward to settling in to work and life in the Eastern Bay of Plenty.

  • Dr Cynthia Vincent

    Dr Cynthia Vincent

    Cynthia is from The Netherlands and moved to New Zealand with her family in November 2016. After graduating from the University of Amsterdam, she completed her training in Tropical Medicine and worked together with her husband in South Africa for several years. After working in Africa she completed her GP training also in Amsterdam. Cynthia enjoys all aspects of Family Medicine, with a special interest in minor surgery and women's health. 

    She likes to travel, explore the outdoors and get to know different cultures. This and lots of sunshine brought her to Whakatane.

  • Dr Astrid de Jong

    Dr Astrid de Jong

    Astrid is a Dutch GP who immigrated with her family just 2.5 years ago in February 2014, straight to Whakatane. At the University of Utrecht she graduated in 2006 and after that worked as a Doctor mainly in paediatrics, before she started her postgraduate study also in Utrecht. Hence her interest in children, in family practice. 

     

    Besides working as a GP, Astrid enjoys being active, doing adventure races, going for a walk and mountain biking. 

Latest News

<span id="Latest-news"></span> Latest News

May Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Your Feedback

<span id="Contact-Us">Your Feedback</span>
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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online form direct to your medical centre

    2.  Or email our Clinical Advisory Team

    • If your feedback is of a sensitive nature or involves medical centre management*, please contact Green Cross Health directly by emailing feedback.medical@greencrosshealth.co.nz directly. You will receive an acknowledgement within 5 working days. 
    •  
    • *Please note, once we have contacted you, we will ask for your permission to share information with centre management to resolve your complaint and improve our services.

    3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry (Please do not send clinical queries via this form. You will need to book an appointment via the online portal or phone reception to book)

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07 308 5771

11 James Street
Whakatane 3120

admin@kopehealth.co.nz

Monday to Friday: 8.00am - 5.00pm.
Closed weekends and public holidays.
For after hours care, please call our usual number 07 308 5771. Your call will be answered by a registered nurse. On weekends Whakatane Hospital's Emergency Department provides a free GP service from 10am-4pm.

Holiday Hours
Closed 23 Dec - 26 Dec
Open 27 Dec - 29 Dec
Closed 30 Dec - 2 Jan
Open 3 Jan - 5 Jan
Closed 6 Jan - 7 Jan

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