The Doctors Kopeopeo

Welcome to our practice - in Covid Level 2

We are open for normal consults in Level 2, it's mandatory to: wear a mask or face covering in the practice and please scan our QR code on your way in. See the notice below for more info.

The Doctors Kopeopeo is a family friendly general medical practice located in central Whakatane. Our aim is to provide excellent healthcare and service at all times. We have five experienced GPs and a Nurse Practitioner who along with their team of practice nurses and receptionists will take care of all your family’s healthcare needs. There is also a choice of two pharmacies close by.

When you phone to make an appointment reception will organise for your GP to call you back at a set time - please be available on the number you've given us at the agreed time.  A lot of our patients are opting for a phone or video consult in the comfort of home now as many medical issues can be dealt with this way. Depending on your medical needs, the doctor may feel you need to come into the clinic to be seen in person. Standard fees apply to phone and video consultations. 

Our enrolment capacity is currently limited

Please phone or email reception to discuss availability. In the meantime we welcome you to join our waitlist. Thanks for your understanding.

Book your flu vaccination

Book your flu vaccination through the patient portal, using the online form to request an appointment or phoning us on 07 308 5771

Flu Vaccine - Patient Portal

Request Flu Vaccine Booking

In COVID-19 Level 2:  our consults are in person and through phone or video, phone 07 308 5771 to book appointments normal consults. If you have COVID-19 symptoms, please DON'T come into the clinic. Phone us to arrange to get tested, please follow the instructions on the door.

Read More

COVID-19 Testing At Our Clinic

We ask all patients if you have any COVID-19 symptoms such as cough, cold, sore throat, runny nose or flu-like symptoms or if you're concerned about Covid-19. If you need to get tested for Covid, phone us to arrange your test.

Safety is our priority. We do COVID-19 testing in your car where possible or in an isolation room if an assessment is required. We have strict infection prevention standards in place.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

Our enrolment capacity is currently limited, please phone or email reception to discuss availability. In the meantime we welcome you to join our waitlist.

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrol Online

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification:  

Enrol Here Online

After the enrolment form please complete an online medical questionnaire before your first visit:

Adult Medical Form   Child (>16) Medical Form

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online forms. For each person enrolling, simply print and complete:  the Enrolment Form, an Adult or Child Medical Questionnaire and email all files to admin@kopehealth.co.nz including a copy of your suitable identification

Not enrolled but need an appointment? 

You can still get an appointment here even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 07 308 5771 to start your registration

Here’s How to Complete Your Registration  and How to Use The Portal

Our Services

  • Family Health and Wellness
  • Women's and Men's Health Checks and Screening
  • Family Planning and Sexual Health
  • Accidents
  • Minor Surgery
  • Sports Medicine
  • Flu and Children's Vaccinations
  • Smoking Cessation
  • Travel Health
  • Children's Skin Clinic
  • Diabetic Clinic
  • Employment Medicals and Dive Medicals

Standard Hours

Monday - Friday 8am – 5pm for booked GP appointments
Closed weekends and public holidays 

After Hours

For after hours care, please call our usual number 07 308 5771. Your call will be answered by a registered nurse.
On weekends Whakatane Hospital's Emergency Department provides a free GP service from 10am-4pm.

If you have a medical emergency, call 111

Patient Fees

Enrolled patients

Age Standard | CSC
0-13 years FREE  FREE
14-17 years                  $13.00  $13.00
18+ years $19.50  $19.50

Patient Fees

Enrolled Patient Fees Doctor Nurse
0 - 13 years FREE FREE
14 - 17 years $13.00 $10.00
18+ years $19.50 $16.00
     
Casual Patient Fees    
0 - 13 years $25.00 $16.00
14 - 17 years $50.00 $30.00
18+ years $70.00 $45.00
     
International Patient Fees    
Adult or Child $120.00  
     

Prices effective 1 July 2020

Casual patients

Age Standard | CSC or HUHC
0-13 years $25.00  $20.00
14-17 years                  $50.00  $45.00
18+ years $70.00  $50.00
 
ACC Casual patient charges:
Age Standard
0-13 years  FREE
14-17 years                   $25.00
18+ years  $35.00

All international patients - $120.00
 

 

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

Mandeeps Manage  
  • Nurse Practitioner Ellen Walker

    Nurse Practitioner Ellen Walker

    MN

    A Nurse Practitioner (NP) is an Advanced Registered Nurse who has completed extra qualification to administer patient care. An NP is qualified to examine patients, diagnose illness and provide treatment including prescribing medication, similar to a Registrar GP.

    NP within our centres work in collaboration with our staff GP’s.

    Ellen has 15 years nursing experience with a special interest in primary care. She completed her Masters of Nursing and Nurse Practitioner training and became certified to work as an NP in 2015.  She continues studies into the nursing role at the University of Auckland.

     

     

  • Dr Cynthia Vincent

    Dr Cynthia Vincent

    Cynthia is from The Netherlands and moved to New Zealand with her family in November 2016. After graduating from the University of Amsterdam, she completed her training in Tropical Medicine and worked together with her husband in South Africa for several years. After working in Africa she completed her GP training also in Amsterdam. Cynthia enjoys all aspects of Family Medicine, with a special interest in minor surgery and women's health. 

    She likes to travel, explore the outdoors and get to know different cultures. This and lots of sunshine brought her to Whakatane.

  • Dr Helen McDougall

    Dr Helen McDougall

    Helen is from the UK, where she met and married Allan when a junior Doctor, after graduating from Sheffield University. A working holiday of 2 years in Invercargill and Hawkes Bay made Helen and Allan head back to NZ in 1987 to become GP’s in Whakatane. 

    Interests in medicine are in Womens and family health and chronic conditions.  Helen also works at the High School Clinics and Sexual Health at the Hospital.  

    Helen can be seen regularly biking to and from work or swimming.  She enjoys keeping fit and being outdoors when not at work.

  • Dr Allan McDougall

    Dr Allan McDougall

    Allan grew up in Scotland, but developed a love of sunshine and warmth, so came to New Zealand in 1987. 

    He is a scholar of Christ’s College Cambridge and Magdalon College, Oxford.  He is a designated Diving Examiner for OSH, does Impairment Assessment work for ACC, but mainly enjoys the variety of General Practice in all its many aspects.   Allan also works for Whakatohea Maori Trust Board in Opotiki.

    He has travelled extensively and feels passion for environmental issues. 

  • Dr Astrid de Jong

    Dr Astrid de Jong

    Astrid is a Dutch GP who immigrated with her family just 2.5 years ago in February 2014, straight to Whakatane. At the University of Utrecht she graduated in 2006 and after that worked as a Doctor mainly in paediatrics, before she started her postgraduate study also in Utrecht. Hence her interest in children, in family practice. 

     

    Besides working as a GP, Astrid enjoys being active, doing adventure races, going for a walk and mountain biking. 

Latest News

May Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Your Feedback

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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online Form Direct to Your Medical Centre

    2.  Or Email Our Clinical Advisory Team

    • If you don’t feel comfortable talking with anyone in your medical centre directly, you can complete the feedback form below and one of our National Clinical Advisory Team will follow up with you.
  • 3.  Or for more information and other ways to give feedback, you can also contact:

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