The Doctors Kopeopeo

Welcome to our practice

The Doctors Kopeopeo is a family friendly general medical practice located in central in Whakatane. Our aim is to provide excellent healthcare and service at all times. We have five experienced GPs and a Nurse Practitioner who along with their team of practice nurses and receptionists will take care of all your family’s healthcare needs. There is a choice of two pharmacies are close by.

When you phone to make an appointment reception will organise for your GP to call you back at a set time - please be available on the number you've given us at the agreed time.  A lot of our patients are opting for a phone or video consult in the comfort of home now as many medical issues can be dealt with this way. Depending on your medical needs, the doctor may feel you need to come into the clinic to be seen in person. Standard fees apply to phone and video consultations. 

COVID-19 Notice: in Alert Level 1 our consults are in person and through phone or video

Phone 07 308 5771 to book appointments. To ensure everyone gets the help they need, we'll be screening all appointment requests which may involve calling you back with more details.

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We’re providing our service in a new way to ensure you and your whanau remain safe. We're doing our part to support the COVID-19 response so when you phone us or visit the clinic we will ask if you have any cough, cold, or flu-like symptoms or if you're concerned about COVID-19 - let us know. This doesn't mean we think you have coronavirus, it's simply a small step we're taking to ensure we continue to keep our community safe and healthy.

Our practice is safe to visit

Safety is our priority. We are doing testing for COVID-19 and it's done in your car where possible or in an isolation room if an assessment is required.

This means when you visit us for other medical issues you won’t be exposed in any way. We have strict infection prevention standards in place, meaning staff are regularly wiping surfaces and keeping the practice clean and germ-free.

Thanks for your patience and continued support.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

Our enrolment capacity is currently limited, please phone or email reception to discuss availability

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Not enrolled but need an appointment? 

You can still get an appointment even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment.  Extra charges apply for casual appointments when you are not enrolled.

General information about enrolling with us

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 07 308 5771 to start your registration

Here’s How to Complete Your Registration  and How to Use The Portal

Our Services

  • Family Health and Wellness
  • Women's and Men's Health Checks and Screening
  • Family Planning and Sexual Health
  • Accidents
  • Minor Surgery
  • Sports Medicine
  • Flu and Children's Vaccinations
  • Smoking Cessation
  • Travel Health
  • Children's Skin Clinic
  • Diabetic Clinic
  • Employment Medicals and Dive Medicals

Standard Hours

Monday - Friday 8am – 5pm for booked GP appointments
Closed weekends and public holidays 

After Hours

For after hours care, please call our usual number 07 308 5771. Your call will be answered by a registered nurse.
On weekends Whakatane Hospital's Emergency Department provides a free GP service from 10am-4pm.

If you have a medical emergency, call 111

Patient Fees

Patient Fees

Enrolled Patient Fees Doctor Nurse
0 - 13 years FREE FREE
14 - 17 years $13.00 $10.00
18+ years $19.50 $16.00
     
Casual Patient Fees    
0 - 13 years $25.00 $16.00
14 - 17 years $50.00 $30.00
18+ years $70.00 $45.00
     
International Patient Fees    
Adult or Child $120.00  
     

Prices effective 1 July 2020

Prescriptions

repeat prescriptions $16.00
faxed prescriptions $18.00
urgent prescriptions (within 48hrs) $20.00 

Prices effective 1 December 2018.

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

Mandeeps Manage  
  • Nurse Practitioner Ellen Walker

    Nurse Practitioner Ellen Walker

    MN

    A Nurse Practitioner (NP) is an Advanced Registered Nurse who has completed extra qualification to administer patient care. An NP is qualified to examine patients, diagnose illness and provide treatment including prescribing medication, similar to a Registrar GP.

    NP within our centres work in collaboration with our staff GP’s.

    Ellen has 15 years nursing experience with a special interest in primary care. She completed her Masters of Nursing and Nurse Practitioner training and became certified to work as an NP in 2015.  She continues studies into the nursing role at the University of Auckland.

     

     

  • Dr Cynthia Vincent

    Dr Cynthia Vincent

    Cynthia is from The Netherlands and moved to New Zealand with her family in November 2016. After graduating from the University of Amsterdam, she completed her training in Tropical Medicine and worked together with her husband in South Africa for several years. After working in Africa she completed her GP training also in Amsterdam. Cynthia enjoys all aspects of Family Medicine, with a special interest in minor surgery and women's health. 

    She likes to travel, explore the outdoors and get to know different cultures. This and lots of sunshine brought her to Whakatane.

  • Dr Helen McDougall

    Dr Helen McDougall

    Helen is from the UK, where she met and married Allan when a junior Doctor, after graduating from Sheffield University. A working holiday of 2 years in Invercargill and Hawkes Bay made Helen and Allan head back to NZ in 1987 to become GP’s in Whakatane. 

    Interests in medicine are in Womens and family health and chronic conditions.  Helen also works at the High School Clinics and Sexual Health at the Hospital.  

    Helen can be seen regularly biking to and from work or swimming.  She enjoys keeping fit and being outdoors when not at work.

  • Dr Allan McDougall

    Dr Allan McDougall

    Allan grew up in Scotland, but developed a love of sunshine and warmth, so came to New Zealand in 1987. 

    He is a scholar of Christ’s College Cambridge and Magdalon College, Oxford.  He is a designated Diving Examiner for OSH, does Impairment Assessment work for ACC, but mainly enjoys the variety of General Practice in all its many aspects.   Allan also works for Whakatohea Maori Trust Board in Opotiki.

    He has travelled extensively and feels passion for environmental issues. 

  • Dr Astrid de Jong

    Dr Astrid de Jong

    Astrid is a Dutch GP who immigrated with her family just 2.5 years ago in February 2014, straight to Whakatane. At the University of Utrecht she graduated in 2006 and after that worked as a Doctor mainly in paediatrics, before she started her postgraduate study also in Utrecht. Hence her interest in children, in family practice. 

     

    Besides working as a GP, Astrid enjoys being active, doing adventure races, going for a walk and mountain biking. 

Latest News

May Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Your Feedback

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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online Form Direct to Your Medical Centre

    2.  Or Email Our Clinical Advisory Team

    • If you don’t feel comfortable talking with anyone in your medical centre directly, you can complete the feedback form below and one of our National Clinical Advisory Team will follow up with you.
  • 3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry

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