The Doctors Total Health

The Doctors Total Health Medical Centre

Welcome to our practice 

The Doctors Total Health is proud to be a friendly family general practice medical centre. We warmly welcome new patients. Enrolling with us offers you better health care with services such as immunisation and smear recalls along with educational clinics for asthma and diabetes. We have an extensive range of services and our Health Centre is also home to a range of other health professionals. We also welcome all visitors to our lovely region. If you have any health needs, please just phone or call in - everyone is welcome.

The Doctors App is now live - download today!

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results 
  • A summary of your health information
  • Passcode, touch/facial recognition – no more forgetting your username and password!

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code Description automatically generated

  1. Select ‘create account’ and enter our special invite code: TOTA
  2. Enter your details – these must match what your practice holds on file

While The Doctors App is best experienced on your phone/tablet, it can also be accessed on your computer. You can use the above invite code to create an account online.

WIN a Samsung Galaxy A22 mobile phone!

Download the app and register today to enter the draw. It’s easy!

Find out more here about the App, including the prize draw Ts & Cs and how to get help or support.

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 07 308 8267 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Click here for details.

Consults
Many consults are virtual (phone or video), with some in person. Phone 07 308 8267 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

We warmly welcome new patients

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrol Online

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification:  

Enrol Here Online

After the enrolment form please complete an online medical questionnaire before your first visit:

Adult Medical Form   Child (>16) Medical Form

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online forms. For each person enrolling, simply print and complete:  the Enrolment Form, an Adult or Child Medical Questionnaire and email all files to admin@totalhealthdrs.co.nz including a copy of your suitable identification: 

Not enrolled but need an appointment? 

You can still get an appointment here even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment.  Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

The Doctors App is now live - download today!

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • A summary of your health information
  • Great way to connect with us, your general practice team
  • Passcode, touch/facial recognition – no more forgetting your username and password!

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code Description automatically generated

  1. Select ‘create account’ and enter our special invite code: TOTA
  2. Enter your details – these must match what your practice holds on file

While The Doctors is best experienced on the app, it can also be accessed online. You can use the above invite code to create an account online.

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 07 308 8267 to start your registration

Here’s How to Complete Your Registration  and How to Use The Portal

Our Services

We provide the following to help keep you well

  • Medical and nursing services
  • Minor surgery - lumps and bumps
  • Well person health checks
  • Childhood Immunisations
  • Sports medicine, dive medicals, drivers licences
  • Sexual health checks (Free for patients under 26 years)
  • Free Stop smoking advice 
  • Immigration medicals 
  • Drug Testing
  • Access to a secure patient portal so you can access your health information, book appointments, order repeat prescriptions and view your test results ( Please ask reception how to register )

You are welcome to have a support person present during your consultations. You can bring your own support person with you, or we can arrange a practice team member to support you.

We offer Interpreting services including Te Reo Maori - Please let reception know if you would like to have an interpreter present for your appointment.

Other Health Services Onsite**

  • Unichem Total Health Pharmacy                          Phone: 07 308 9009
  • Ophthalmologists                                                  Phone: 07 578 7508
  • Foot Mechanics - Podiatry                                    Phone: 07 571 5566
  • Habit Health EAP services                                    Phone: 0800 327 669
  • K2 Physiotherapy                                                  Phone: 021 0728054
  • WBPHO - Primary Health Organisation                Phone: 07 577 3190
  • Te Ahunga Whanau Services                                Phone: 027 264 4410
  • Hearing Therapy - Your way Kia Roah                  Phone: 021 849 783
  • Asthma & Respiratory Management BOP Inc       Phone: 07 577 6738
  • Cognitive Neuropsychology Service Ltd                Phone: 027 224 1070
  • Casual room rental available please email us       admin@totalhealthdrs.co.nz

*For details on these health services, please contact them directly or visit their websites TD Total Health DO NOT manage their bookings*

Hours

<span id="Hours-and-fees"></span>Hours

Standard Hours

Monday - Friday 8am – 5pm for booked GP appointments
We warmly welcome new patients to enrol with us.

After Hours

For weekend and public holiday medical services call us on 07 308 8267.

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees

Age Standard
0-13 years FREE
14-17 years $13.00
18+ years $19.50

Read our Standard Payment Terms and Conditions here

Casual Patient Fees

Age Standard
0-13 years $30
14-17 years $60
18+ years $80

Read our Standard Payment Terms and Conditions here

Immigration Medicals

Immigration medical appointments are available on Tuesday's and Thursdays after 9am.

Please read our information sheet, complete the form and attach a PDF copy of your passport and email to admin@totalhealthdrs.co.nz . Please leave a contact phone number and one of our receptionist will give you a call to confirm appointment day and time. Click on link below:

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Please email us any communications you may have received from immigration or if you already have a case file number so we know what type of medical you require.

Fees:  Full Immigration medicals                 $330

          Limited Immigration medicals            $220

          Xray only medicals                            $170


Extra charges may apply depending on the level of service required. 

Read our Standard Payment Terms and Conditions here

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Our Team

Mandeeps Manage  

  • Dr Ursula Maza Gonzalez

    Dr Ursula Maza Gonzalez

    Before joining the team in Whakatane I was practising medicine as a Family Physician in Spain. I enjoy spending time with my family and friends.

  • Dr Kuo Yau Tan

    Dr Kuo Yau Tan

    MB BS

    Kuo Yau joins us from a Primary Care Senior Resident position in Singapore.  Through a heavy patient workload and Singapore’s multiracial society, Dr Tan has developed sensitivity to working with patients from diverse backgrounds.  He has a strong clinical knowledge developed through his work in primary, urgent and family care and has a graduate diploma in family medicine. 

  • Dr Sangita Bharatia

    Dr Sangita Bharatia

    MBBS FRNZCGP

    Sangita specialises in general practice and is vocationally as such.  Working in Australia and Auckland before coming to work at Whakatane Hospital in 2005, she is an experienced GP with a particular interest  in Maori health and working with children and youth.  She enjoys music, socialising with friends and school and community activities.

Latest News

<span id="Latest-news"></span> Latest News

April Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Your Feedback

<span id="Contact-Us">Your Feedback</span>
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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online form direct to your medical centre

    2.  Or email our Clinical Advisory Team

    • If your feedback is of a sensitive nature or involves medical centre management*, please contact Green Cross Health directly by emailing feedback.medical@greencrosshealth.co.nz directly. You will receive an acknowledgement within 5 working days. 
    •  
    • *Please note, once we have contacted you, we will ask for your permission to share information with centre management to resolve your complaint and improve our services.

    3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry & Administrative purposes only. No Lab form or Prescription request will be responded to from emails (Please do not send clinical queries via this form. If you would like to book an appointment or order a repeat pr

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07 308 8267

252 The Strand
Whakatane 3120

admin@totalhealthdrs.co.nz

Open Monday - Friday 8am - 5pm
For weekend and public holiday service, call us on 07 308 8267.
Closed public holidays.

Holiday Hours
Closed 23 Dec - 26 Dec
Open 27 Dec - 29 Dec
Closed 30 Dec - 2 Jan
Open 3 Jan - 5 Jan
Closed 6 Jan - 7 Jan

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