The Doctors Napier
The Doctors Napier, founded in 1989, provides a complete family and urgent health service. We welcome our booked, enrolled patients on week days, as well as walk-in, casual patients 7 days a week. We are open every day of the year, except Christmas Day, as well as providing on-call backup outside of our normal opening hours.
In addition to the full range of primary care provided in our Napier and recently refurbished and expanded Greenmeadows site, we offer a number of additional services, including nurse-led health clinics and programmes giving patients expert guidance, support, or treatment. For patient convenience, we are also home to a physiotherapist, x-ray, midwives and pharmacy. All our systems are fully computerised, allowing us to access test results directly from the laboratory. We are also contracted to provide health services to the students and staff at Eastern Institute of Technology (EIT).
Feedback on patient survey 2015
In February last year, we invited you to take part in an online survey. We are now excited to share some of the results with you. We appreciate your feedback and we have listened to your recommendations. A total of 96 surveys were received, 63 for Napier and 33 for Greenmeadows. The end result was an overall satisfaction rating of 78% for Greenmeadows and 81% for Napier.
“Always get a prompt and kind welcome”.
Many of you found reception to be a warm, welcoming place where you are known by name. You suggested the reception area was not sufficiently private when staff are talking on the phone and we have taken this on board.
“The doctor I had was amazing...was very thorough"!
Many of you described your doctor experience positively stating the doctor was friendly, professional and thorough. You especially appreciated our walk-in and after hours service. At the same time, some of you expressed concern at not always getting appointments when you wanted them and were disappointed with wait times for booked appointments and walk-in visits. This is something we continually try to improve upon and we do our best not to keep you waiting.
“A nurse was very kind to me when I first received my diagnosis and spent time with me ...even though it was difficult for her”.
Seen us lately?
Have you been to see your GP in the last two and a half years? No? While this is probably a good thing, it may mean that you could lose your enrolment status with us. This means that the next time you do need to see your GP you may have to pay more (up to $40 more in some instances).
The good news is that it is easy to re-enrol. Simply give us a call or drop in next time you are nearby and one of our reception team will help you through the quick and easy process.
We aim to let you know by mail if you are about to lose your enrolment status. This is why it is important to let us know if any of your contact details change. Changing your details is easy and can be done online by clicking here.